Quick Overview
Seniority
Mid Senior
Employment type
Full Time
Work mode
Hybrid
Location
Sydney, Sydney, Australia
Case Management
Job Description
DuluxGroup is seeking a Contact Centre Platform Specialist to keep our customer engagement platforms reliable while shaping our future CCaaS environment. You will translate business needs into practical configurations across routing, case management, automation and omnichannel service, working with customer service teams, IT, project teams and external vendors.
Join a group that values learning, wellbeing and career growth, with flexible options and generous parental leave.
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