Full timeOther

Omnichannel CCaaS Platform Specialist

DuluxGroup (Australia) Pty LtdSydney, Sydney🇦🇺AustraliaPosted 5 Oct 2026

Quick overview

SeniorityMid Senior

Employment typeFull Time

Work modeHybrid

LocationSydney, Sydney, Australia

Case Management

Job description

DuluxGroup is seeking a Contact Centre Platform Specialist to keep our customer engagement platforms reliable while shaping our future CCaaS environment. You will translate business needs into practical configurations across routing, case management, automation and omnichannel service, working with customer service teams, IT, project teams and external vendors.

Join a group that values learning, wellbeing and career growth, with flexible options and generous parental leave.