Guest Services Associate Lead, Los Angeles-Pico Union

POSITION TITLE: Guest Service Associate

REPORTS TO: Operations Manager

LOCATION: Los Angeles - Pico Union, CA

CLASSIFICATION: Non-Exempt (Full-Time)

HOURLY RATE: $19.00 - $22.00

SCHEDULE:

• Overnight: 11:00PM-7:30AM, Sunday-Thursday
• ​Overnight: 11:00PM-7:30AM, Tuesday -Saturday
• All positions require candidates to successfully pass a background check, LIVE scan and TB Test

Do you meet the REQUIRED MINIMUM QUALIFICATIONS for this position? If so, this is the PERFECT POSITION for you! APPLY NOW!

Guest Service Associate

A Guest Service Associate is responsible for providing a hospitable, safe, and healthy environment in which guests experience enhanced dignity and respect.

Responsibilities and Initiatives

To help NHF meet its growth goals, the Guest Service Associate will:

• Minimum 2 years of experience in caregiving, shelter, healthcare, or recuperative care environment (preferred).
• At least 1–2 years in a supervisory or lead role.
• No current disciplinary action or performance improvement plan (internal applicants).
• Strong written and verbal communication skills.
• Excellent time management, organization, and problem-solving skills.
• Ability to remain calm and make sound decisions in high-pressure situations.
• Flexible schedule with availability to cover shifts, including weekends and holidays.
• Computer proficiency; working knowledge of Microsoft Office, Teams, and Excel.
• Current CPR/First Aid certification preferred (or willing to obtain).

Physical Requirements

The duties as described will required frequent standing and walking.  The employee will frequently bend/stoop, squat, reach above the shoulders, twist, and turn, kneel, and push/pull. The employee will frequently be required to lift/pull/push/move up to 50 pounds.  Must utilize conversational speech for effective verbal communication.  Noise level is high in some client care areas. 

National Health Foundation is addressing the social determinants of health using several research-proven strategies. We are targeting Food Access, with an emphasis on increasing the availability of health and fresh foods in under-resourced communities, Housing, with a focus on providing shelter and care for individuals who have been released from the hospital, the Built Environment, prioritizing the removal of the barriers to health in the Historic South Los Angeles community, and Education, with a focus on risk prevention and support for pregnant and parenting teens to complete their education. For further details on the programs, please visit our site at: http://nationalhealthfoundation.org.