Break/Fix & Refresh Bench Technician

Role: Break/Fix & Refresh Bench Technician

Location: Atlanta, GA (On-site)

Job Type: Fulltime

Role & Responsibilities:        

Support technology refresh initiatives and manage assets throughout the deployment lifecycle, including:

• Maintain accurate asset inventory records and ensure asset data integrity.

• Update ticket notes, work logs, and asset status within ServiceNow and other operational systems.

• Process devices through break/fix and refresh workflows according to established procedures.

• Prepare devices for shipment by verifying asset information, accessories, and documentation.

• Package and ship large volumes of devices for deployment.

• Coordinate shipping activities and maintain shipment tracking records.

• Organize and manage staging areas for incoming and outgoing assets.

• Conduct inventory audits and reconciliation activities as needed.

• Adhere to security, quality, and operational compliance requirements.

• Support cross-functional operational activities and special projects as assigned.

Technical Skills Required      
Key skills required: (in order of priority)

Language: English (Read, Write, Speak)

• Maintain accurate inventory records and asset data throughout break/fix and refresh workflows.

• Update ticket notes, work logs, and asset status in ServiceNow and operational systems.

• Process devices according to established break/fix and technology refresh procedures.

• Verify asset information, accessories, and documentation before shipment.

• Package and ship devices at scale using approved handling processes.

• Coordinate shipping activities and maintain accurate shipment tracking records.

• Organize incoming and outgoing staging areas.

• Conduct inventory audits and reconciliation while following security, quality, and operational requirements.