Manufacturing

Salesforce BA (L3 Production, CRM) - 10+ yrs - NYC Onsite

Systems Management Group, IncNew York, NY🇺🇸United StatesPosted Oct 6, 2026

Why This Role Stands Out

This role offers a significant opportunity to take ownership of critical production systems and drive improvements within a reputable company, ideal for an experienced professional seeking impactful L3 production management and Salesforce expertise. You'll be instrumental in bridging business and technology, making this a rewarding position for someone who thrives on problem-solving and stakeholder collaboration.

Quick Overview

Seniority

Mid Senior

Work mode

On Site

Location

New York, NY, United States

Posted

Yesterday

AgileBusiness AnalysisContinuous ImprovementJiraRoot Cause AnalysisStakeholder Management

Job Description

Role: Production Management Lead/Senior Business Systems Analyst

Exp: 10+ yrs

Location: NYC (3-4 days/week)

Note: looking for someone with true production/L3 ownership plus Salesforce/CRM experience, rather than a pure Salesforce BA.

Overview:

The role will serve as a key liaison between Business, Production Management, and Development teams, ensuring the stability, integrity, and continuous improvement of the Client Data Platform and Salesforce platforms supporting Distribution, Marketing, Operations, Investor Services, Client Relations, and Product Management organizations.

Key Responsibilities

Own day-to-day L3 production management for the Client Data Platform and Salesforce ecosystem
Monitor platform health, data feeds, batch processes, and critical workflows
Handle production monitoring, issue triage, service restoration, incident/problem/outage management, and root cause analysis
Manage business requests, incidents, defects, enhancements, and data-related tickets through ServiceNow
Gather requirements and develop functional specifications, process flows, and use cases
Serve as a Salesforce / CRM SME for business and technology teams
Support release planning, testing, deployment readiness, Jira workflows, and change controls
Perform data validation and investigate data-quality issues
Work directly with senior business and technology stakeholders

Required

7+ years in Production Management, Business Analysis, CRM Technology, or Application Support
Strong Salesforce or enterprise CRM experience
Experience with ServiceNow, Jira, and Agile
Incident management and root cause analysis experience
Hands-on experience with Tableau, Snowflake, SQL, Python, or similar data analysis tools
Strong stakeholder management and communication skills

Regards,

Prakash

prakash.v(@)smg(-)llc(.)us