DCE 4LS Customer Support Engineer

Join the Nokia 1830 PSS DCE 4LS Customer Support team. As a DCE 4LS Customer Support Engineer you will provide primary Global R&D level support for customer problems, encompassing diagnosis, troubleshooting, and resolution for our 1830 WDM product. We are seeking highly motivated and experienced engineers who are, or aspire to become, leading experts in WDM optical transmission, coherent optical transponders and line modules, control and management software, and OTN switching, to support our hyper-scaler and communication service-provider customers in a rapidly expanding market.
 

• Work closely with field support teams to collect and analyze required diagnostic data from deployed systems
• Work with R&D experts as required to resolve issues in timely way
• Work with R&D on product and process root cause analysis and correction
• Leverage state of the art AI tools and methodologies
• Develop automated field data analysis and diagnostic tools
• Contribute to the 1830 diagnostic knowledge base
• Train the customer field support team.

Product Description: PSE Pluggable Coherent Optical Modules. Coherent optical modules provide optical transmission capabilities at industry-leading data rates (100G/400G/800G+), optical reach, and bandwidth density. These transceiver modules integrate the digital and optical functions required to support high-speed coherent transmission in industry-standard form factors. The broad range of applications include IP routers and NOKIA optical transponders. These can be deployed in NOKIA as well as third-party and white box switches and routers to provide market-leading integrated coherent transponder solutions in Data Center Interconnect and other DWDM network applications.

You have:

• At least 5 years experience, in industry or graduate school, in the development, test, or technical support of optical communications systems
• Hands-on experience with hardware, software, or firmware design or test of coherent optical transceivers and DWDM systems
• Experience with IP routers, networks, and protocols
• Experience with Optical test equipment including optical test sets and measurement equipment
• Degree: MS or PhD Electrical Engineering, Computer Science, Computer Engineering, Physics
• Strong analytic, problem-solving, and technical diagnostic skills
• Communication and management skills for coordination of problem resolution with R&D and customer support teams