Technical Business Analyst - Appian Platform

Description:
Hybrid 2 days a week in Charlotte, NC

Our client seeks a Technical Business Analyst with Appian platform experience and strong data skills. The analyst will translate business needs into requirements, partner with developers, and support process automation and workflow optimization across a portfolio that includes finance, digital, operations, and HR applications. The role will own multiple applications, manage a prioritized backlog, and collaborate with cross-functional teams to deliver integrated, data-informed solutions.

Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $42.00 to $45.00/hr. w2

JN -95

Responsibilities:

• Gather, analyze, and document business requirements across sales, marketing, and operations.
• Translate business needs into functional specifications, user stories, and acceptance criteria for Appian solutions.
• Collaborate with Appian developers on workflows, process models, and business rules.
• Create and maintain process documentation, data flow diagrams, and system architecture artifacts.
• Facilitate requirements workshops, sprint planning, and stakeholder reviews.
• Perform gap analysis between current processes and proposed Appian solutions.
• Support UAT planning and execution to ensure solutions meet expectations.
• Coordinate with Salesforce, UX, Operations, and data engineering for integrations.
• Identify process improvement and automation opportunities using Appian.
• Manage and prioritize the product backlog with product owners.
• Provide ongoing support for deployed Appian applications, including troubleshooting and enhancements.
• Evaluate, configure, and optimize low-code platform capabilities.
• Assess platform feasibility and recommend build versus configure approaches.
• Define and enforce platform standards, naming conventions, and best practices.
• Stay current on Appian releases, features, and community best practices.
• Manage platform licensing, user provisioning, and access controls.
• Document platform architecture, integration patterns, and deployment procedures.
• Analyze and map data flows across Appian, Salesforce, and third-party vendors.
• Define data models, schemas, and entity relationships.
• Perform data profiling, cleansing, and quality assessments.
• Design and document ETL and data integration processes.
• Collaborate on data enrichment pipelines and lead scoring models.
• Translate data into actionable insights and recommendations.
• Conduct root cause analysis on data discrepancies and system issues.
• Support API integration design with payload documentation and mappings.
• Validate data migration during transitions or upgrades.
• Identify trends in operational data to drive improvements.

Experience Requirements:

• 3+ years as a Technical Business Analyst or similar role.
• 2+ years hands-on with Appian, including process modeling, records, reports, and integrations.
• Strong understanding of BPM and workflow automation.
• Experience writing user stories, functional requirements, and acceptance criteria.
• Proficiency in requirements gathering techniques.
• Experience with data modeling, data mapping, and ETL concepts.
• Ability to analyze large data sets and produce recommendations.
• Familiarity with Agile and Scrum.
• Proficiency with JIRA, Confluence, Visio, or similar tools.
• Preferred: Appian Certified Business Analyst or Associate Developer.
• Preferred: Experience with Salesforce integrations and CRM platforms.
• Preferred: Familiarity with data warehousing and cloud data platforms.
• Preferred: Experience with API integrations, REST/SOAP, and data enrichment workflows.
• Preferred: Familiarity with UX/UI principles and wireframing tools such as Figma or Sketch.
• Preferred: Background in sales operations, marketing automation, or demand generation.
• Preferred: Experience with SSO, identity management, and enterprise security concepts.
• Soft skills: Analytical problem solving, priority management, attention to detail, self-starter, effective presenter and facilitator.

Recruitment Transparency Notice



Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team (, ) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group's use of these tools, including AI tools, as part of the application and hiring process.

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:

When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.

Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.

If you have any indication of fraudulent activity, please contact .

About Eliassen Group:

Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients' capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve.

Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws.

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