Sr QA Analyst (Airlines & Loyalty Exp required)

Role - Senior Quality Assurance Analyst

Essential Responsibilities

• Analyze Requirements and develop the Test Strategy, Requirements Traceability Matrix, and the test plan
• Involve and attend scrum meetings, discuss issues with the developing team, and get them fixed in time.
• Lead a team of QA Analysts to support ongoing project efforts.
• Collaborate with the technical teams, business teams, and product managers to ensure the testing is done meeting their vision​.
• Work on Customer Loyalty System.
• Gather and maintain metrics specific to Quality and software testing
• Perform regression testing against the various builds of the application
• Participate in the generation and validation of test plans, test cases, and traceability matrixes
• Involve in testing the web services using Postman collection and verify responses with User Interface (UI) application
• Proactively participate in the review process of functional specifications and interface specifications for test planning and generating test cases.
• Track test case failures, tracking remediation efforts, and validating the results
• Involve in the defect tracking meetings with the developer and business team
• Verify that web functionality meets business needs and provides great user experience
• Own end-to-end quality of features from test case writing to automation testing.
• Work closely with product owners, developers, and other test engineers in a fast-paced environment.

• Participate in the execution of the testing process in compliance with the Quality Assurance testing plan.

Preferred Experience and Qualifications

• Knowledge and understanding of the factors that influence customer loyalty.
• Knowledge of analyzing and interpreting customer behavior, engagement and retention data.
• Knowledge to develop strategies that increase customer retention and promote customer loyalty.
• Familiarity with Agile development methodologies, such as Scrum or Kanban.
• Knowledge of different testing methodologies
• Knowledge of Rest API and HTTP Methods
• Working with Self-service and Kiosks applications.
• Experience with API Testing tools Postman or RestAssured
• Understanding programming languages like JavaScript, TypeScript, Node.js, Java etc. as well as Git Version Control System
• Focused and driven to excellence to ensure the quality of deliverables
• Excellent customer service and an understanding of how IT is ultimately delivered to the Customer

• Experience in Microsoft Playwright, Cypress, WebdriverIO, Selenium or other WebDriver protocol automation tool 
• Proficiently create test automation through low-code tools as well as through programming (such as using JavaScript, TypeScript automation tools via Node.js ecosystem, and Git for version control)