RPA Automation Support Analyst

Job#: 3057129
Job Description:
Apex Systems LLC is seeking a UiPath (RPA) Production/Operations Support Analyst to support, maintain, test, and enhance robotic process automation solutions in a production environment. This role is ideal for an early-to-mid-career RPA professional who has hands-on UiPath experience and enjoys working across production support, troubleshooting, testing, documentation, and light development.
This position is not primarily a UiPath development role. The primary focus will be maintaining the health and stability of existing automations, investigating production issues, supporting defect resolution, documenting operational processes, and participating in testing and release activities. The analyst will also perform light UiPath development for bug fixes, minor enhancements, and process improvements.
The ideal candidate has experience supporting automation or software solutions in a production/operations environment and is comfortable troubleshooting issues from identification through root cause analysis and resolution. Experience with ServiceNow, Jira, or within a hospital/healthcare system is helpful but not required.
***No 3rd Party (C2C or Referral) Candidates will be accepted for this job opening***
Operational Support (40-50%)
Daily support and maintenance activities

• Support production business processes by tracking issues and defects.
• Assist with bug fixes and perform root cause analysis to ensure application stability.

Support Documentation (20-30%)
Ongoing daily and sprint-based documentation activities

• Create operational playbooks to standardize support procedures and knowledge transfer.
• Maintain and update runbooks during each sprint to reflect process changes.
• Prepare and distribute daily operational and status reports for team visibility.

Code Quality and Testing (20-30%)
Periodic activities performed monthly, quarterly, or during release cycles, not part of daily operational support

• Assist in code reviews to ensure coding standards, quality, maintainability, and compliance with best practices.
• Participate in Epic upgrade testing cycles, including test execution, defect validation, and post-upgrade verification.
• Assist with test case creation, QA testing, and regression testing activities.

Development (20-30%)
Project-based enhancement and automation work

• Assist in the development of platform-level automation solutions.
• Support enhancement requests, minor feature development, and process improvements.

Required Qualifications

• Hands-on experience with UiPath Robotic Process Automation (RPA) solutions.
• Experience supporting applications, automations, or business processes in a production/operations environment.
• Ability to troubleshoot production issues, investigate defects, perform root cause analysis, and assist with resolution.
• Ability to perform light UiPath development, including bug fixes, minor enhancements, and modifications to existing automations.
• Experience with software testing, including test execution, defect identification/validation, regression testing, and/or development of test cases.
• Understanding of software development and support processes, including deployments, releases, defect management, and change management.
• Experience creating and maintaining technical or operational documentation such as runbooks, playbooks, support procedures, and status reports.
• Ability to review existing automation code/workflows and assist with maintaining code quality and established development standards.
• Strong analytical and problem-solving skills with the ability to independently investigate production issues.
• Strong communication skills and the ability to work with technical teams, business stakeholders, developers, and support personnel.

Preferred Qualifications

• Experience with ServiceNow for incident, request, change, or production support activities.
• Experience with Jira for defect, issue, or work tracking.
• Previous experience supporting technology within a hospital system, healthcare organization, or similarly complex enterprise environment.
• Broader experience supporting enterprise automation platforms or business-critical applications.
• Familiarity with Agile or sprint-based development/support environments.

***No 3rd Party (C2C or Referral) Candidates will be accepted for this job opening***
Jason Biser
Senior Executive Recruiter
Apex Systems
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
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