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Five9 Telecom Support engineer

TNT StaffingNew York, NY🇺🇸United StatesPosted 5 Sept 2026

Why This Role Stands Out

This hybrid Five9 Support Engineer role offers a fantastic opportunity to deepen your expertise in cloud contact center platforms and gain valuable experience with complex telephony systems. You'll thrive here if you have a strong background in troubleshooting and optimizing cloud-based voice environments, and you'll enjoy contributing to a dynamic team focused on ensuring platform reliability and performance. Take advantage of this chance to grow your skills in a supportive, hybrid setting!

Quick Overview

Seniority
Mid Senior
Work mode
On Site
Location
New York, NY, United States
Posted
6 days ago

Job Description


Five9 Telecom Support Engineer (Five Nines Reliability) Level 1/2

Location: NYC Penn Station Are
Employment Type: Contract Hybrid - three days on site

Position Summary

We are seeking an experienced  Five9 Telecom Support Engineer to provide advanced technical support, administration, troubleshooting, and optimization of our  Five9 Cloud Contact Center platform. 

The ideal candidate has strong experience supporting cloud-based telephony environments, SIP communications, call routing, integrations, and enterprise contact center technologies. This individual will work closely with customers, carriers, network teams, and internal engineering teams to resolve complex issues and continuously improve platform performance.

Key Responsibilities

  • Provide Tier 1/Tier 2 support for the  Five9 Cloud Contact Center platform
  • Monitor and maintain platform availability, performance, and voice quality
  • Troubleshoot complex voice, SIP, routing, and call-flow issues.
  • Configure and support:
    • Five9 users, agents, campaigns, queues, and skills
    • IVR workflows and call routing strategies
    • Dial plans and call treatment log Five9 Administration & Troubleshooting

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