Assistant Manager

• Strong understanding of Terms of Business Agreements (TOBA). ·

• Knowledge of broker onboarding, management, and renewal processes. ·

• Manage end-to-end broker onboarding and setup activities. ·

• Support Delegated Authority business, including Cover holders, Binders, and Binding Authorities ·

• Assist with Cover holder and Broker Management processes, annual reviews, and monitoring activities.

• Knowledge of Cover holders, Binders, and Binding Authorities. ·

• Experience with compliance reviews, due diligence, and regulatory validation activities. ·

• -Knowledge of Lloyd's regulatory and governance requirements. ·

• - Candidates with exposure to any of the System Knowledge should be given preference- Lloyd’s Atlas, DCOM, DAM, FCA

• Understanding of the Bordereaux management & uploading/extracting documents from client systems, interpret necessary information for completing assigned tasks

• Contact relevant parties to obtain missing information (as necessary)

• Responsible to handle high volume of transactions and identify scenarios demanding escalation to supervisor to avoid any escalations/complaints

• Experience in MI and Reporting

• Floor support to new hires and mentoring them wrt query handling

Working with QA team on escalations

• Manage teams and ensure service level targets are met

• Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements.

• Risk Identification and mitigation skills

• Drive best practice/ idea sharing

• Analytical skills and time management

• Proficient in working with Quality team and provide RCA on escalations

• Provide coaching and feedback to team members to enable them to improve their performance

• Assist new hires such that they are productive on the floor in the shortest possible time frame

• Client interaction and dashboard presentation

• Ensure compliance with internal policies and procedures, external regulations, and information security standards.

• Effectively manage queue and balancing of work loads

Graduate with at least fifteen (15) years of education
•    Minimum 1 - 3 years of relevant work experience for Assistant Manager
•    Candidates should have at least one year of supervisory experience for Assistant Manager