Senior Business Process Analyst With Sales CRM Implementation

Job description

• Lead the design and implementation of streamlined sales processes for a new CRM platform, including lead management, opportunity tracking, and quote management.
• Conduct business discovery sessions and workshops to gather, analyze, and document business and functional requirements.
• Develop process maps, workflows, business requirements documentation, and functional test scenarios.
• Drive a fit-to-standard approach by leveraging out-of-the-box CRM capabilities and minimizing unnecessary customizations.
• Challenge existing business processes, identify inefficiencies, and recommend process improvements and simplification opportunities.
• Collaborate with business stakeholders, IT architects, developers, and technical teams to define CRM solutions and integration requirements with SAP, digital platforms, and BI/Qlik.
• Manage multiple project priorities in a hybrid Agile/Waterfall environment while ensuring stakeholder alignment and timely delivery.
• Utilize Microsoft Visio, Excel, PowerPoint, Teams, and Azure DevOps for process documentation, collaboration, and project/backlog management.