IT Manager

Knoxville, TN | Technology Operations Manager | Full-Time
Due to client request, candidates must be eligible to work in the United States without sponsorship.

Position Overview

The Technology Operations Manager will lead a team responsible for enterprise infrastructure, systems administration, and day-to-day technology operations. This role combines people leadership, operational oversight, and technical guidance to ensure a secure, reliable, and high-performing technology environment. The successful candidate will possess strong leadership abilities along with the technical expertise needed to mentor engineers, resolve complex issues, and support strategic technology initiatives.

Key Responsibilities

• Lead, mentor, and develop a team of Systems Administrators and Infrastructure professionals.
• Establish team priorities, delegate work, and ensure operational objectives are achieved.
• Drive initiatives related to infrastructure reliability, performance, availability, and security.
• Collaborate with technology and security teams to implement improvements and maintain operational excellence.
• Support infrastructure modernization efforts, system upgrades, and technology projects.
• Oversee system monitoring, maintenance activities, patch management, backups, and operational readiness.
• Identify opportunities to improve processes, efficiency, service quality, and overall team effectiveness.
• Participate in technology planning, budgeting, and resource allocation discussions.
• Provide leadership during critical incidents and assist with resolution of escalated technical issues.
• Foster a culture of accountability, customer service, collaboration, and continuous improvement.

Required Qualifications

• Experience leading, mentoring, or managing technical IT professionals.
• Strong experience supporting enterprise Microsoft environments.
• Hands-on experience with:
  • Windows Server
  • Active Directory
  • Azure Active Directory / Entra ID
  • Enterprise systems administration
  • Infrastructure operations and support
• Solid understanding of networking concepts including LAN/WAN, VPN, and wireless technologies.
• Excellent communication and relationship-building skills.
• Strong organizational, analytical, problem-solving, and decision-making abilities.
• Ability to manage multiple priorities and effectively lead through change.

Preferred Qualifications

• Bachelor''s degree in Information Technology, Information Systems, Computer Science, or a related field.
• Previous IT management experience.
• Experience supporting regulated or security-focused environments.
• Microsoft, infrastructure, or cloud-related certifications.

What Success Looks Like

• Demonstrates strong leadership focused on team development and engagement.
• Effectively coaches and mentors technical professionals.
• Earns credibility and trust with engineers and administrators through technical expertise.
• Maintains a professional, adaptable, and solution-focused approach.
• Successfully navigates organizational change while sustaining team performance.
• Communicates effectively with both technical and business stakeholders.

Additional Requirements

• Must reside within reasonable commuting distance of Knoxville, Tennessee.
• Ability to successfully complete background and credit screening requirements.
• Ability to work onsite and actively engage with the technology team.

Why Join?

• Lead a talented infrastructure and operations team.
• Gain strong visibility and influence with executive leadership.
• Make a meaningful impact on technology strategy and operational effectiveness.
• Join a stable organization offering long-term career growth opportunities.
• Receive competitive compensation and a comprehensive benefits package.

Equal Opportunity Employer/Veterans/Disabled