Sr. Manager, Customer Marketing

Product Marketing Manager (PMM)

Location: Remote (US) or Draper, UT Hybrid

Team: Marketing, Product Marketing

Reports to: Sr. Director, Product and Partner Marketing

Role type: Full-time

About Jump

Jump's mission is to empower financial advisors and their clients to thrive in the age of AI. Our AI assistant helps financial advisors automate the client meeting cycle and other workflows, turning meetings, emails, and documents into structured data, automated workflows, and compliance-ready outputs.

Jump leads its category in market share and customer satisfaction, serving leading financial services firms. We're building the intelligence layer that powers the modern advisory firm, helping advisors save time, grow faster, and deliver better outcomes for their clients.

Jump's team values are:

High Velocity: You are self-driven, use good judgment, and deliver high-quality work at speed.

World Class: You demonstrate excellence, study what great looks like, continuously learn, and raise the bar for the team.

Direct + Kind + No Drama: You communicate directly and openly, act with and assume best intent, and handle conflict productively.

About the Role

Jump is looking for a Product Marketing Manager to make sure everything we build reaches the market with a clear story.

We ship fast, and releases are the heartbeat of the product. That velocity is only an advantage if the market hears about it. Meanwhile, the way advisors discover software is changing. They're still searching, but they're also asking AI assistants what to buy.

You'll help own how we tell the product story: what we ship and why it matters, the content our sellers and customers rely on, how we position against the competition, and how buyers find us. You'll work across Product, Sales, Customer Success, and Demand Gen to turn what we build into pipeline and adoption.

We're an AI company, and we expect you to work like it. The strongest candidates use AI daily to research, draft, analyze, and ship more than a traditional PMM could.

What You'll Do

• Own release communication end to end, so customers and prospects always know what's new and why it matters.

• Build and maintain the product content library that Sales and Customer Success rely on.

• Run competitive intelligence as an ongoing program, and turn it into positioning and enablement that sales actually uses.

• Own how buyers discover Jump in organic search and in AI-generated answers.

• Build sales plays for our priority segments: positioning, messaging, and the content that supports them.

• Partner with Product to keep the roadmap updated and shape launch tiering, messaging, and timing before features ship, not after.

• Use AI aggressively in your own workflow, and share what works with the rest of the team.

What Success Looks Like

In the first 6 months

• You own release communication end to end, and customers open and read it.

• Sales has the positioning and content it needs, and uses it without being reminded.

• You have a sales play is live and showing impact on win rate or cycle time.

• Jump is showing up where buyers are looking, in search and in AI answers.

• Roadmap communication is clear so that Product, Marketing, and Sales are in alignment on what’s launching and when.

About You

• 3+ years in product marketing (B2B SaaS)

• Strong writer. This role produces a lot of content, and the writing is the work.

• AI-native. You already build AI into how you research, draft, and ship, and you're fast because of it.

• Track record of building enablement content reps actually adopt, and the instinct to ask why when they don't.

• Proven ability to work cross-functionally, especially with Product and Sales, without formal authority.

• Strong judgment and the ability to turn ambiguity into action.

• Direct, kind, low-drama working style.

Nice to Haves

• Experience in financial services, wealth management, fintech, or AI.

• Experience at a Series A-C company or similarly fast-moving environment.

• Experience supporting an SMB or product-led sales motion.

• Hands-on SEO experience and real curiosity about how AI search is changing discovery.

Benefits

• ISO Equity options

• Uncapped Paid Vacation

• $0 Medical insurance premium for the whole family

• $500 Workspace Setup Stipend

• Dental, vision, & Indemnity coverage

• HSA, FSA, & Dependent Care FSA

• Company-paid Life Insurance

• Tax-free Commuter savings

• 401(k) available