Customer Journey Analytics Consultant (Adobe AEP & CJA)

Customer Journey Analytics Consultant (Adobe AEP & CJA)

Melbourne, Australia

Customer Journey Analytics Consultant (Adobe AEP & CJA)

WPP Enterprise Solutions Sydney or Melbourne 12-month contract

WPP Enterprise Solutions is looking for two experienced Customer Journey Analytics Consultants with strong hands-on expertise in Adobe Experience Platform (AEP) and Adobe Customer Journey Analytics (CJA) to join a major enterprise client engagement.

This is an exciting opportunity to work on a large-scale customer data and analytics initiative, partnering with enterprise data and technology teams to design and deliver solutions that enable deeper customer insights and more effective journey measurement.

You'll bring together your technical knowledge, analytical thinking and consulting skills to translate business and analytics requirements into practical, scalable technical solutions.

What You'll Do:

• Partnering with client stakeholders and data teams to understand customer analytics objectives, use cases and technical requirements
• Leading technical discovery sessions and workshops to assess data sources, availability, integration requirements and potential gaps
• Designing customer analytics solutions using Adobe Experience Platform (AEP) and Adobe Customer Journey Analytics (CJA)
• Defining data ingestion, integration and transformation requirements, including working with schemas, datasets and Adobe Experience Data Model (XDM)
• Developing technical solution designs, data flows and architecture documentation
• Translating business requirements into detailed functional and technical specifications
• Supporting data validation, troubleshooting and implementation planning
• Working closely with solution architects, engineers and analytics specialists to deliver scalable customer journey analytics capabilities
• Providing technical guidance and recommendations to client stakeholders throughout the engagement.

What You'll Ideally Bring:

• Hands-on experience with Adobe Experience Platform (AEP), including data ingestion, schemas, datasets and integrations
• Practical experience with Adobe Customer Journey Analytics (CJA), particularly solution design, implementation or configuration
• A strong understanding of customer data architecture, data modelling and integration patterns
• Experience translating business and analytics requirements into technical specifications and solution designs
• The ability to design and communicate end-to-end technical solutions
• Experience working directly with enterprise clients, particularly data and technology stakeholders
• Strong analytical, problem-solving and technical documentation skills
• Excellent communication and stakeholder management capabilities.
• Adobe Experience Platform or Adobe Customer Journey Analytics certifications
• Experience with Adobe Real-Time Customer Data Platform (RT-CDP)
• Knowledge of XDM, identity resolution and profile unification
• Experience with Adobe Analytics and other Adobe Experience Cloud products
• Strong SQL skills and familiarity with enterprise data platforms
• Knowledge of web and mobile analytics, event tracking and data collection
• Understanding of consent management, privacy and data governance
• Experience working on large-scale customer data, digital experience or analytics transformation programs.

We're particularly interested in candidates who have worked directly with Adobe's platforms and have been involved in implementation and technical solution design, rather than those whose experience is primarily focused on reporting and dashboard consumption.

If you're an experienced Adobe AEP and CJA specialist who enjoys solving complex customer data challenges and working closely with enterprise clients, we'd love to hear from you.