Quick overview
Job description
What You’ll Be Doing
- Engaging with clients: Connect with pet owners via in-person comms, providing support, education, and guidance on their pets’ health and well-being
- Vaccine administration: Administer canine and/or feline vaccines
- Medical-record documentation: Appropriately update patient records
- Collaborating cross-functionally: Provide feedback to improve processes, systems, and workflows
- Participating in training and process improvement: Contribute to telehealth initiatives, compliance, and team development
- Delivering top-tier client care: Provide empathetic, high-quality service while following clinical protocols and adapting to each case
- Thriving in a fast-paced environment: Continuously learn and improve your skills to deliver excellent care
- Growing: Opportunities to grow over time; responsibilities may expand to include more advanced clinical support and virtual care workflows
What You Bring to the Team
- Passion for veterinary care: Driven to provide high-quality, empathetic support to pet parents
- Strong communication skills: Confident in client education and collaborating with doctors and teammates
- Independent and proactive: Manage priorities and tasks effectively with minimal supervision
- Continuous learner: Eager to grow professionally and take on new challenges in telehealth
- Tech-savvy and organized: Comfortable navigating multiple computer programs, EMRs, and telehealth platforms
- Remote-ready: Comfortable sitting/standing at a computer for extended periods
- Schedule & Availability: This position primarily requires weekend availability
Qualifications
- 2–3+ years of clinical experience in small animal veterinary medicine; emergency or specialty experience is a plus
- Empathetic, organized, and adaptable to a fast-paced, remote-first environment
- Proper vaccine handling, storage, and reconstitution
- SC/IM administration techniques
- Proper vaccine/site selection
- Sharps safety and appropriate disposal
- Emergency response and basic CPR procedures
- Comfortable with safe restraint and handling of dogs and cats
- Able to recognize and appropriately respond to potential vaccine reactions and other medical concerns
- Strong understanding of veterinary medical records and documentation
- Ability to work under the supervision and protocols of a licensed veterinarian
- Previous vaccine clinic, wellness, general practice, shelter, or high-volume veterinary experience preferred
What Makes This Role Unique
- Support — Each team has a veterinarian, a vet technician, and a customer service representative. Busier routes also have additional customer service representatives and vet assistants.
- New environments — We plan to visit multiple locations per day
- Flexible scheduling — Events are held on weekends; Saturdays and Sundays only. You choose which days work best.
- Competitive pay rate— Set hourly rate
What to Expect
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