Deskside/Desktop Support

Role: Deskside/Desktop Support
Location: Cambridge, MA – Onsite
Duration: 6 Months Contract
Rate: $25/hr. W2 / $27/hr C2C
Core Skills: Deskside Support | Desktop Support | IMAC | PC Staging | Imaging & Provisioning | Hardware/Software Troubleshooting | Windows/OS Support | Asset Management | Inventory Management | VIP Support | Break/Fix | Hardware Logistics | Server & Network Hands-and-Feet Support | Vendor Coordination | IT Documentation
Required Skills & Responsibilities

• Provide second-line desktop and deskside support for end users, including Sales and VIP users.
• Troubleshoot and resolve hardware, software, desktop, and peripheral-related incidents within defined SLAs.
• Perform PC staging, imaging, provisioning, workstation setup, and device configuration.
• Handle IMAC activities including installation, moves, additions, and changes for laptops, desktops, mobile devices, printers, desk phones, and meeting-room equipment.
• Perform hardware and software maintenance, upgrades, OS migration, and onsite administrative tasks.
• Provide onsite hands-and-feet support for Server and Network teams, including basic troubleshooting, power checks, visual inspections, and equipment support.
• Maintain and manage hardware/software inventory, asset records, spare parts, AMDB, room layouts, and equipment lists.
• Coordinate hardware break/fix activities with vendors and third-party service providers.
• Manage hardware logistics, transfers, decommissioning, surplus equipment, and asset disposal.
• Support onsite installation and configuration of cabling, hardware, server-room equipment, and network devices.
• Participate in client change requests and onsite technology implementations, ranging from simple to complex activities.
• Coordinate with internal teams and third parties to resolve incidents and complete service requests within SLA.
• Create and maintain technical documentation, procedures, access lists, and logbooks.
• Follow established standard operating procedures and knowledge-management processes.
• Provide end-user training and demonstrations when required.
• Maintain accurate records for server-room and network hardware, including inventories, layouts, access information, and asset status.
• Support server-room hardware decommissioning, disposal, and transfer activities.