ITIL Service Delivery Manager : Legacy ETRM Platform Sustainability Energy Trading

Exciting opportunity for an Service Delivery Manager to join this world leading Energy Trading company.
Delivery-focused Service Delivery Manager to lead Legacy ETRM Platform Sustainability from design through implementation, operational readiness, stabilisation and transition into business-as-usual support
The role is accountable for end-to-end project delivery, ensuring scope, plan, resources, dependencies, risks, governance and operational readiness are effectively managed and that the programme delivers measurable improvements to the stability, resilience and sustainability of the current platform.

Background

Technology leader specialising in infrastructure operations, service management and operational transformation across complex multi-site and federated environments. Experienced in leading infrastructure, operations and service teams across shared services and multi-entity organisations, improving operational maturity, resilience and service quality across enterprise technology estates. This Assignment will be paired with a Tech Lead who has strong experience with ETRM's but you should ideally also have experience with Energy Trading as well as extensive ITIL expertise.

Infrastructure Operations & Service Leadership
Infrastructure and IT operations leadership across multi-site environments
Shared services and federated operating model environments
Technology separation, organisational change and operational transition environments
Service management, ITIL governance and operational maturity
Major incident leadership, escalation management and service recovery
Infrastructure modernisation and lifecycle management
ETRM, DEX Legacy Trading Application Platform that links into ETRM
Microsoft 365, Azure and enterprise platform operations
Supplier management, commercial oversight and service optimisation
Cyber security, resilience and operational continuity
CAB governance, change management and operational risk reduction
Stakeholder engagement, team leadership and service improvement
Role Summary:
Essentially this assignment encompasses aspects of Service Delivery and Operational Resilience so a background with ITIL is essential.

This needs combining with a positive attitude and an ability to work within a large, globally dispersed project team in a multi-cultural environment. You also need to be a self-starter, a logical thinker and a quick learner, with strong initiative and excellent communication, interpersonal and presentation skills, able to write clearly and concisely. We believe in equality of opportunity for all job applicants regardless of gender, marital status, race, colour, nationality, ethnic origin, creed or religion, disability, sexual orientation or age.

With a focus within Energy Trading, Oil & Gas, Financial Markets and Commodities, we offer a transparent Recruitment Service that has proven to be reliable and effective for over 40 years. We are ISO accredited and proud of our excellent TrustPilot Reviews. Eaglecliff Ltd is acting in the capacity of an employment agency for permanent recruitment and an employment business for contractor resourcing.