UKG Customer Service

We are seeking an experienced UKG ATE Support Analyst to support a healthcare client's UKG Pro WFM go-live and Advanced Scheduling rollout in New York. This is a short-term, hands-on opportunity focused on go-live support, issue resolution, and end-user assistance.
Position Details

• Location: New York
• Work Arrangement: 100% Onsite
• Contract Duration: August 28 - September 15, 2026
• Duration: Approximately 3-4 weeks
• Travel Expenses: Paid by the client

Key Responsibilities

• Provide hands-on UKG Pro WFM go-live and ATE support during the Advanced Scheduling rollout.
• Support users with scheduling, timekeeping, and workforce management issues during implementation and stabilization.
• Troubleshoot and resolve issues quickly during go-live and post-go-live activities.
• Support Advanced Scheduling configuration and end-user adoption.
• Assist with Time & Attendance support and troubleshooting.
• Provide onsite support for clock-in/clock-out hardware deployments across multiple healthcare locations.
• Collaborate with project, IT, HR, Payroll, and operational teams to identify and resolve issues.

Required Qualifications

• Proven experience providing UKG Pro WFM go-live support.
• Strong experience with UKG Advanced Scheduling.
• Healthcare implementation experience preferred.
• Experience with Time & Attendance is highly desirable.
• Experience supporting large-scale clock hardware deployments and troubleshooting clock-in/clock-out issues.
• Strong communication, troubleshooting, and customer-facing skills.
• Ability to work 100% onsite in New York for the duration of the engagement.

To learn more about this and other positions, contact Larry Saggese at or . Healthcare IT Leaders is a national leader in IT workforce solutions, connecting healthcare provider, payer and life sciences organizations with experienced technology talent for consulting and full-time hiring. For more information, visit us on the web at .

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