Recently postedFull timeTechnology

APAC Technical Support Engineer - Dev & Security

SocketAustralia🇦🇺Australia

Quick overview

SeniorityMid Senior

Employment typeFull Time

Work modeHybrid

LocationAustralia

GitCI/CD

Job description

Socket is hiring a Technical Support Engineer based in Australia to own APAC inbound tickets, guide customers through Socket products, and help scale support with runbooks and macros. You'll troubleshoot issues across GitHub App, API, and CI/CD checks, escalate with complete context, and contribute to knowledge resources.

You will work 8am-5pm in Australia time, with overlap to global time zones and weekend on-call rotation.