Branch Manager; Canberra City

165096
Distribution and Marketing (Branches, Contact Centre, Mobile Lending etc)
Canberra Central

• Lead a passionate team committed to delivering exceptional member experiences
• Drive lending growth whilst building strong community connections to help members achieve their goals
• Grow a successful local business while making a genuine difference in your community

At IMB Bank, we believe banking is about people. Every day, we help our members achieve important life milestones, whether that's buying a home, growing a business, saving for the future, or improving their financial wellbeing.

We're looking for a customer-focused Branch Manager who combines strong lending expertise with proven leadership capabilities. As a key member of our Retail Network leadership team, you'll create an outstanding customer experience, support your team to succeed, and help grow our presence within the Canberra community.

This is a hands-on "lender leader" role where you'll be responsible for growing a successful local business by leading a high-performing team while making a genuine difference in your community. Responsibilities include:

• Drive lending growth, build referral networks and create exceptional member outcomes
• Managing the loan process from completing loan interviews, processing applications through to assessment and approval
• Being prepared to serve member needs how they want to engage with IMB; including local face to face members, digitally driven interactions and phone calls.
• Generating new lending opportunities through proactive business development activities
• Leading, coaching and developing a small team to achieve lending, deposit, service, business and employee growth objectives
• Creating a positive, customer-focused culture that helps more members achieve home ownership
• Proactively identifying opportunities to support members and small businesses with lending and broader banking solutions
• Building relationships with members, referral partners, local businesses and community networks
• Managing day-to-day branch operations and ensuring compliance with regulatory and risk requirements
• Working collaboratively with colleagues across the broader IMB network to deliver positive outcomes for members

You are a relationship builder, lending specialist and people leader who is passionate about helping members succeed.

• Proven experience in achieving lending growth and writing and managing residential home loans from application to settlement
• Leadership experience with a strong track record of coaching, motivating and developing teams
• Experience within banking, financial services, or a customer-focused environment
• A genuine passion for customer service and building long-term relationships
• Strong business development and networking skills
• Excellent communication and interpersonal skills
• A proactive approach to identifying opportunities and supporting business growth
• Sound understanding of operating within a regulated environment.

For more than 145 years, IMB Bank has been helping our members and communities be better off. As a member-owned organisation, we're committed to creating positive experiences for our members while supporting our people to grow and thrive. Benefits include:

• Great training and onboarding
• Genuine career pathways and professional development opportunities
• A supportive culture that promotes diversity, inclusion and wellbeing
• Designated wellbeing days
• Friendly and collaborative team environment
• Product concessions
• Purchased annual leave