General Manager

Job Description

General Manager
Location: Shawano, WI

Position Overview

We are seeking an experienced General Manager to lead the daily operations and overall performance of a commercial printing facility. This position oversees people, production, customer service, and financial results while maintaining a strong focus on safety, quality, and reliable delivery.

The ideal candidate is a practical leader who understands print manufacturing and can build accountability, develop department leaders, and improve operating performance.

Key Responsibilities

Direct daily business and plant operations, coordinating priorities across departments.

Lead department managers and establish clear expectations for performance, communication, and accountability.

Oversee production planning, staffing, capacity, and delivery commitments.

Monitor operating budgets, labor costs, material usage, waste, and profitability.

Review production and financial results to identify problems and implement improvements.

Partner with sales and customer service to align customer expectations with production capabilities.

Address significant quality concerns, delivery issues, and customer escalations.

Support hiring, employee development, performance management, and succession planning.

Evaluate equipment, maintenance, and capital investment needs.

Promote safe operations and consistent application of company policies.

Qualifications

Leadership experience in commercial printing or a closely related manufacturing environment.

Experience overseeing multiple departments and developing supervisors or managers.

Working knowledge of print production, finishing, scheduling, and distribution.

Experience managing budgets, operating costs, and business performance.

Demonstrated ability to improve productivity, quality, and delivery results.

Strong communication, decision making, and problem solving skills.

Ability to balance customer needs, employee development, and financial objectives.