Quick overview
Job description
Pager Health℠ redefines how members navigate to care and wellness, validated by clinicians and powered by AI.
We connect people to the right care at the right time, closing care gaps, reducing total cost of care, and improving health outcomes. Trusted by leading healthcare organizations since 2014, we serve 26 million members spanning the US and Latin America, backed by a licensed medical practice in all 50 states. Our unique balance of advanced AI and clinical expertise helps partners optimize medical spend without compromising clinical standards.
Learn more by visiting www.pagerhealth.com.
About You
The Bilingual Care Coordinator is passionate about helping others, demonstrates strong technical proficiency, communicates effectively, and excels at multitasking while adapting quickly in a dynamic environment.
Position Summary
The Bilingual Care Coordinator supports patients and members in navigating the healthcare system with a professional, service-oriented approach. This role partners with nurses, providers, and operational teams to coordinate care, manage scheduling, and support patient communication across the care journey.
As a non-licensed role, the Care Coordinator provides non-clinical support, helps resolve barriers to care, and ensures a high-quality virtual experience by addressing inbound and outbound needs. All clinical questions or concerns are escalated to licensed staff in accordance with established workflows.
Candidates must be available for at least 2 weekend shifts per month and some holidays. Shifts may range from 4 to 12 hours (15–30 hours per week, based on business needs).
Candidates must also be able to complete a 4-week paid training period (full-time), Monday - Friday from 9:00 AM to 5:00 PM.
Responsibilities
- Provide non-clinical support to patients and members through virtual channels, including messaging, phone, and video, while delivering a high-quality service experience
- Support care coordination activities such as scheduling, follow-up outreach, resource connection, and resolving non-clinical barriers throughout the care journey
- Partner with nurses, providers, and operational teams to support inbound and outbound workflow needs and help ensure a seamless patient experience
- Recognize and escalate clinical concerns, symptom-related questions, urgent issues, or other needs requiring licensed staff in accordance with established workflows
- Troubleshoot real-time technology, access, or service issues that may affect the patient or member experience
- Support new workflows, operational initiatives, and other non-clinical duties as business needs evolve
Required Qualifications
- 2+ years of experience in a customer-facing, patient-facing, or healthcare support role
- Strong verbal and written communication skills
- Ability to type 45+ words per minute
- Demonstrates strong technical proficiency with the ability to quickly learn and navigate new systems and tools
- Comfortable using multiple technology platforms and systems simultaneously
- Ability to work in a fast-paced, changing environment
- Strong organizational skills and attention to detail
- Ability to recognize when an issue requires escalation
- Strong Critical Thinking Skills
- Demonstrates coachability by receiving and applying feedback constructively to improve performance
- Bilingual fluency in English and Spanish, both written and verbal
Preferred Qualifications
- Experience in healthcare support (e.g., care coordination, patient access, scheduling, customer service, or concierge support) across inpatient, outpatient, virtual, or contact center environments
- Training or experience as a Nursing Assistant, Medical Assistant, or similar healthcare support role
- Familiarity with medical terminology and the inpatient/outpatient healthcare ecosystem
Hourly Pay: $20 - $21/hour
At Pager Health, you will work alongside passionate, talented and mission-driven professionals – people who are building scalable platforms, solving critical enterprise-level challenges in health tech and providing concierge services to help individuals access the medical care and wellbeing programs they need.
You will be encouraged to shape your job, stretch your skills and drive the company’s future. You will be part of a remote-first, dynamic and tight-knit team that embraces the challenges and opportunities that come with being part of a growth company. Most importantly, you will be an industry innovator who is making a positive impact on people’s lives.
At Pager Health, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Please be aware that all official communication from Pager Health regarding employment opportunities will originate from email addresses ending in @pager.com or @pagerhealth.com. We will never request personal or financial information via email. If you receive an email purporting to be from Pager Health that does not adhere to this format, please do not respond and report it to security@pager.com.
Pager Health is committed to protecting the privacy and security of your personal information