Account Executive - Software Sales (Remote)

To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Business software has become a blocker instead of ways to get work done. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency.

We're growing fast, and we're looking for a
Mid-Market Account Executive who's passionate about building relationships, solving meaningful problems, and shaping the future of work. In this role, you'll partner with mid-sized businesses (500 - 1,000 employees) to help them enhance their employee experience (EX) with thoughtful, human-centered solutions. You'll guide customers through the buying journey with a consultative approach - connecting their needs with the tools that empower teams, streamline onboarding, and support IT service management.

This is more than just a sales role - it's about impact, collaboration, and growth. Lead value-based conversations with mid-market customers to understand their needs around ITSM, onboarding, and employee engagement - and offer tailored solutions that drive real impact.

Build and manage a healthy pipeline through proactive prospecting, virtual selling, and meaningful discovery
Own the Deal:
Manage and close mid-sized opportunities with confidence, from negotiation through final agreement
Collaborate Across Teams:
Partner with our Marketing, Solutions Engineering, and Customer Success teams to ensure a seamless experience for every customer
3+ years of experience in SaaS or mid-market sales, with a track record of exceeding targets and building strong customer relationships
~ Solid understanding of SaaS platforms - bonus points if you've worked with employee experience (EX) solutions
~ Please note this is a hybrid role with onsite expectations of 3x/week (Tues - Thurs) from our brand new San Mateo Office.
$This role is also eligible for variable compensation and equity.

We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.

We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.