IT Network Engineer - 2nd & 3rd Line Support

IT Network Engineer - 2nd & 3rd Line Support - Permanent
c£36k - £38k + Benefits Package.
South West London - Full-Time Onsite - Monday to Friday - during Term Periods - Flexibility to work from home during holiday periods.
Education Sector experience desirable.
Must be eligible to work in the UK.
Approximately 60% Networking / 40% End-User Computing & IT Infrastructure Support. Seeking to secure a hands-on IT Network Engineer to take responsibility for the configuration, administration, maintenance & troubleshooting of Network & core IT Infrastructure across 4 School Sites - all within approximately 5-10 minutes' walking distance.
The role will focus predominantly on networking (60%), including Switching, Wireless Connectivity, Firewalls & Network Security, alongside providing 2nd & 3rd Line IT Support across Microsoft 365, Intune, Endpoint Management, Windows Server & End User Computing Infrastructure (40%).
Technical Skills Required:

• 2nd & 3rd Line IT Support: Troubleshooting complex Networking, Infrastructure, hardware & software issues through to root-cause resolution.
• Network Infrastructure: Hands-on configuration, administration & troubleshooting of network switches, routers, wireless access points & controllers, including Cisco & Netgear networking technologies.
• Networking: Strong knowledge of VLANs, inter-VLAN routing, TCP/IP, IP addressing, Subnetting, DNS & DHCP.
• Wireless Networking: Configuration & troubleshooting of Wireless Networks, including access points, coverage, channel planning & authentication.
• Network Security: Smoothwall firewalls, firewall rules, NAT, VPNs, web/content filtering, network segmentation and security policies.
• Microsoft 365: Strong administration experience across Microsoft 365, Entra ID, Active Directory, Exchange Online, SharePoint & MS Teams.
• Microsoft Intune / Endpoint Management: Hands-on experience with Intune, device enrolment, Autopilot, configuration profiles, application deployment & compliance policies.
• Windows Server: Active Directory, Group Policy, file & print services, virtualisation, backup & recovery.
• Multi-Site Infrastructure: Supporting Network connectivity and IT Infrastructure across 4 locations, including liaison with ISPs and external suppliers.
• Audio/Visual Equipment: Smart Boards, projectors, interactive displays & classroom technology.
• Additional IT Support: VoIP telephony, printers, CCTV, access control and school IT systems.
• Excellent communication skills, strong problem-solving ability and a proactive approach.

Desirable Experience:

• Previous IT / Network Engineering experience within the Education Sector, ideally supporting schools.
• macOS, Apple devices, iPads & Apple Device Management - Jamf & Apple School Manager.
• Networking certifications such as CCNA, CompTIA Network+ or Security+.
• Experience with School Management Systems such as iSAMS, SIMS or Arbor.
• Experience with virtualisation technologies including VMware or Hyper-V.

Working Hours:
Full-Time Onsite - Monday to Friday, 8.00am - 4.30pm (TBC) - Term Periods.
Some flexibility may be required for Network upgrades & Infrastructure projects outside normal school hours or during school holidays.
Benefits Package:
27 days annual leave + Bank Holidays / Salary Sacrifice Pension / Free Lunches During Term Time / Training & Professional Development / Support Towards Technical Certifications / Cycle to Work Scheme.T6/MN/(phone number removed).