Quick Overview
Seniority
Mid Senior
Employment type
Full Time
Work mode
Hybrid
Location
Melbourne, Victoria, Australia
Job Description
JobAdder Operations Pty, a major Australian super fund project, seeks a Senior Business Analyst to lead business requirements across technology, operations and member experience, aligning a large stakeholder group through insourcing of member services.
You will drive agent-desktop modernisation, near-real-time member data and AI across contact centre operations, coordinating with CX, product, tech and operations teams to ensure successful transition.
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