Deskside Support Technician

Introduction:

As a Deskside Support Technician, you will be an essential part of our team, providing technical support and assistance to our employees. You will be responsible for ensuring that all desktops, laptops, printers, handheld/mobile devices, and other IT equipment are functioning properly. Your strong communication, technical support, and organizational skills will be crucial in delivering top-notch support to our staff.

Responsibilities:

• Provide L2-level technical support to resolve hardware and software issues.
• Deploy and troubleshoot desktops and laptops to ensure optimal performance.
• Install, configure, and test printers to maintain smooth operations.
• Support handheld/mobile devices and assist users with any related issues.
• Ensure connectivity of devices by having a strong understanding of basic networking.
• Handle IT assets in the warehouse, maintaining accurate records and inventory.
• Create and maintain documentation for troubleshooting procedures and equipment inventory.
• Utilize strong organizational skills to prioritize and manage support tasks effectively.
• Communicate effectively with users to provide clear instructions and technical assistance.

Requirements:

Required Skills:

• Experience in desktop/laptop deployment and troubleshooting.
• Experience with printer installation, configuration, and testing.
• Experience supporting handheld/mobile devices.
• Strong understanding of basic networking and device connectivity.
• Warehouse/IT asset handling experience.
• Strong documentation and organizational skills.
• Excellent verbal and written communication skills.

Preferred Skills:

• Knowledge of data link layer and computer networking.
• Experience in technical support and testing.