Callcenter Representative / Monitoring Specialist I

If you are interested in below direct client position, please send your resume.

Job Title: Callcenter Representative / Monitoring Specialist I
Location: Richfield, MN 
Duration: Longterm

JOB DESCRIPTION

Work hours-5:00am-1:30pm    Sunday-Thursday

Project Description:

The primary function is to intake calls from the Emergency Hotline, perform triage and notification, and provide situational awareness for events that are, or may, impact operations.  Secondary, the role will help support remote camera monitoring in our locations

Position Summary/Job Description:

The Crisis Operations Specialist assists employees contacting the Emergency Hotline and provides situational awareness by monitoring various internal and external sources.  

Job Responsibilities:

• Answering Emergency Hotline calls and gathering information from employees.

•  Completing Intake Forms as per standards and submitting the electronic form to engage proper teams to assist callers.

•  Situational Awareness of events and incidents that could cause an impact to people or operations.

• Monitoring of client facilities for burglary or damage through CCTV and may include Electrical and HVAC systems

Skills Overview:

What are the top five skills and number of years of experience required to perform this job?

Skills:

• Solid verbal and written communication skills, analytical and problem-solving ability.

• Ability to focus and multi-task.

• Basic call center experience preferred.

Education/Experience:

• High school diploma or GED required.

• 1-2 years call center or customer service experience required.