Technology

Senior ServiceNow Developer

Synapse Business SystemsWashington, DC🇺🇸United StatesPosted 5 Aug 2026

Quick Overview

Work Type

Hybrid

Level

Mid Senior

Primary Responsibilities:

Developing, designing, configuring and release of new application modules, workflows and catalog requests.
Designing and delivering technical solutions that are developed on the ServiceNow platform for all internal employees.
Provide software configuration and customization including, but not limited to: Flow design, administration, report setup, data imports, integration, custom scripting and third party software integrations.
Create integrations and process automation using API and data integration processes between ServiceNow and other services.
Create and maintain Service Catalog Items and Knowledge Bases.
Work with IT Service Management Team and other key client stakeholders within IT and the Business.
Understand business requirements for ServiceNow - Architect integrations with ServiceNow using LDAP, Single Sign-on, Mid server, Web-services, Email and several in-house applications and technologies - Participate in sizing the application for future growth and scalability.
Perform technical configurations, application maintenance and house-keeping activities.
Design security of the application, and own data security function.
Trouble-shoot technical issues related to ServiceNow application configuration and other technical issues.
Find opportunities to improve the platform.
Assist in maintaining CIs to ensure CMDB accuracy and completeness

Qualifications

Required Skills and Education:

Bachelor’s and eight (8) years or more experience; Masters and six (6) years or more experience; or subsequent work experience.
Ability to obtain and maintain a public trust requiring U.S. Citizenship and .
6+ years of ServiceNow development skills with 6+ years of experience in an enterprise-level environment.
Experience supporting the customization, administration, and configuration of the ServiceNow tool.
Experience with Enterprise Architecture (formerly APM).
Experience with HTML, Angular, and JavaScript.
Experience with Service Catalog and Service Portal within ServiceNow.
Experience with CMDBand CSDM.
Experience with WSD and Now Assist modules.
Functional knowledge of ITSM processes.
Working with creation and customization of the core applications such as Incident, Problem, Change, Service Portal, and Service Catalog Automation System/Process Automation (Orchestration).
Prior experience integrating ServiceNow with other applications and ability to adapt existing methods and procedures to create possible solutions to complex problems.
Ability to plan resource requirements from high level specifications.
Strong communications skills and the ability to explain complex concepts in plain language.

Angular

HTML

JavaScript

LDAP