Data Center Technician - 3rd Shift

Job Description Job Description

Location: Memphis, TN (Onsite)
Schedule: Monday-Friday, 11:00 PM-7:30 AM Central Time

U.S. Citizenship Required

We are seeking a 3rd Shift Data Center Technician to support overnight enterprise infrastructure and data center operations in Memphis, TN. This role is responsible for monitoring critical IT systems, responding to infrastructure alerts, troubleshooting technical issues, and supporting the availability, performance, and reliability of enterprise services.

The ideal candidate has experience in data center operations, network operations (NOC), systems administration, enterprise infrastructure, or a related technical support environment. Responsibilities also include patch management, vulnerability remediation, software deployment, and routine systems administration.

This position requires strong troubleshooting skills, attention to detail, and the ability to work independently in a 24x7 operational environment.

Key Responsibilities

Infrastructure Monitoring & Incident Management

• Monitor enterprise infrastructure, servers, storage, networks, virtualization platforms, and cloud environments using tools such as SolarWinds, Splunk, Azure, and VMware.
• Investigate and troubleshoot infrastructure alerts, system failures, performance issues, and service interruptions.
• Respond to incidents, perform initial troubleshooting and resolution, and escalate complex issues to appropriate technical teams.
• Create, update, and maintain incident tickets, service requests, and change records using ServiceNow.
• Support major incident response, scheduled maintenance activities, and overnight operational continuity.

Data Center & Systems Operations

• Perform routine data center operations, including hardware installation, maintenance, troubleshooting, and equipment replacement.
• Provide hands-on and remote-hands support for servers, storage systems, networking equipment, and related infrastructure.
• Support Windows Server, VMware, Azure, and other enterprise infrastructure environments.
• Assist with Active Directory, LDAP, Microsoft 365, CyberArk, and account administration activities.
• Coordinate with infrastructure teams, vendors, and other support personnel to resolve technical and operational issues.

Patch Management, Software Deployment & Security

• Administer and support SCCM/MECM for endpoint management, software deployment, and patch administration.
• Coordinate and execute workstation and server patching activities, monitor compliance, and validate successful deployments.
• Package, test, deploy, and maintain software applications using approved enterprise tools and procedures.
• Support vulnerability remediation by reviewing Qualys scan results, validating remediation efforts, and assisting with security compliance requirements.
• Utilize PowerShell scripting and automation to support routine administrative and operational tasks.

Documentation & Operational Support

• Maintain accurate technical documentation, standard operating procedures (SOPs), runbooks, and knowledge base articles.
• Document troubleshooting steps, incident resolutions, system changes, and operational activities.
• Communicate system status, unresolved incidents, and outstanding maintenance activities during shift transitions.
• Identify opportunities to improve operational efficiency, monitoring, and incident response processes.

Requirements

• 3-5 years of experience in data center operations, NOC operations, systems administration, enterprise infrastructure support, or a comparable technical support environment.
• Experience monitoring enterprise infrastructure, responding to system alerts, troubleshooting technical issues, and managing incidents.
• Hands-on experience with SCCM/MECM for software deployment, endpoint management, and patch administration.
• Experience supporting patch management, vulnerability remediation, and security compliance activities.
• Experience with software packaging, application deployment, and troubleshooting deployment issues.
• Working knowledge of enterprise infrastructure technologies and tools, including SolarWinds, Splunk, Qualys, VMware, Azure, Windows Server, Active Directory, Microsoft 365, CyberArk, and ServiceNow.
• Experience using PowerShell for scripting, automation, or routine systems administration.
• Strong troubleshooting, problem-solving, communication, and technical documentation skills.
• Ability to work independently, prioritize incidents, and follow established operational procedures in a 24x7 environment.
• Ability to lift, rack, install, and move IT equipment and perform hands-on work in a data center environment.

Preferred Qualifications

• Knowledge of ITIL service management practices, including incident, problem, and change management.
• Experience supporting large-scale enterprise data center or infrastructure environments.
• Familiarity with vulnerability management, security compliance, and patch governance processes.
• Experience coordinating infrastructure maintenance activities and supporting critical production systems.

Work Schedule & Environment

• Location: Memphis Data Center, Memphis, TN (100% Onsite)
• Schedule: Monday-Friday, 11:00 PM-7:30 AM Central Time (12:00 AM-8:30 AM Eastern Time)
• Must be available to support scheduled maintenance windows, patching activities, major incidents, and emergency operational requirements.
• Occasional weekend, holiday, or alternate-shift coverage may be required based on business and operational needs.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance