Manager, Technology Product & Solutions

Starbucks is seeking a Manager, Technology Product & Solutions to lead digital products that power our stores and elevate the customer experience. In this role, you will own product roadmaps, translate partner and customer needs into clear requirements, and guide solutions from concept to launch. You'll collaborate with engineering, operations, and marketing to deliver scalable, user-centric tools for ordering, payments, and store operations. You will monitor KPIs, manage vendors, prioritize backlogs, and ensure alignment with Starbucks values of sustainability, inclusion, and community impact while mentoring team members and driving continuous improvement.

Responsibilities

• Own and manage product roadmaps for technology products and solutions supporting Starbucks stores and customers.
• Translate business, partner, and customer needs into detailed product requirements and user stories.
• Lead cross-functional collaboration with engineering, operations, and marketing to deliver digital solutions.
• Oversee product lifecycle from concept through launch, adoption, and continuous improvement.
• Monitor performance metrics and KPIs to optimize product features and user experience.
• Manage vendor relationships and coordinate external technology partners as needed.
• Prioritize backlogs, manage budgets, and align initiatives to Starbucks strategic goals.
• Ensure technology solutions reflect Starbucks values of sustainability, inclusion, and community impact.
• Mentor and guide junior team members in product and technology best practices.
• Champion change management and partner training to support successful product rollouts.

Required Skills

• Product management
• Technology roadmap planning
• Requirements gathering
• Data analysis and KPIs
• Vendor and stakeholder management
• Agile/Scrum methodologies
• Digital customer experience
• Store operations systems
• Budget and prioritization
• Technical documentation