AI Product Engineer – Cisco Domain SME |Remote|

Job Title: AI Product Engineer — Cisco Domain SME

Location: Remote
Experience: 6–8 Years
Skills: CNS | Network Security | Cisco

Key Responsibilities

• Serve as a Cisco Domain SME across Wired/Wireless Networking and/or Cisco Security Products.
• Review and rate AI-developed products and outputs for technical accuracy, completeness, and real-world applicability.
• Identify domain gaps, correct erroneous outputs, and provide structured feedback to improve AI models.
• Apply Tier 2/Tier 3 TAC-level troubleshooting experience to validate AI-generated solutions.
• Use scripting to validate, test, automate evaluation workflows, and reproduce technical scenarios.
• Work with modern AI development assistants such as Claude and Codex to review, generate, and refine technical content.

Required Skills

• Deep hands-on expertise in Cisco Networking (Wired/Wireless) or Cisco Security Products.
• Strong experience with Cisco Firewall, ISE, and related security technologies.
• Proven experience working with Cisco TAC on Tier 2/Tier 3 customer escalations.
• Strong technical troubleshooting and problem-solving skills.
• Ability to critically review, rate, and provide structured, actionable technical feedback.
• Hands-on scripting experience with Python, Bash, TCL, or similar technologies.
• Experience with validation, testing, automation, and technical scenario reproduction.
• Familiarity with AI assistants such as Claude and Codex; training will be provided.
• CCIE (Enterprise Infrastructure, Wireless, or Security) strongly preferred.
• CCNP-level candidates with exceptional Cisco domain expertise will also be considered.