Oracle Support Administrator - Procure to Pay - Inspiring Vet Care

At IVC Evidensia, we are a leading veterinary services provider in Europe and North America with more than 2,500 clinics and hospitals across 19 countries and around 42,000 employees. We aim to have an extraordinary impact on animal lives, supporting in the region of 25,000 animals every single day across our international network. IVC Evidensia exists to champion the long-term health and welfare of animals and deliver our purpose of Healthy Animals, Happy Owners.

Reporting to the Global Head of Procure to Pay and working within Global Business Services, the Oracle Support PTP Administrator is responsible for the day-to-day administration and oversight of the Oracle PTP set up for AP invoice approvals and other Oracle processes that relay on the approval hierarchy being fully up to date and in line with expected structure. The role ensures the platform supports policy compliance, accurate and timely invoice processing, and a positive end-user experience across the business.

Acting as the functional subject matter expert for Oracle Approval Hierarchy, you will triage and resolve incidents and requests, manage system configuration, coordinate updates and analyse the set up to proactively address incorrect users in the hierarchy, working with Finance, HR, IT and third-party providers to maintain stable system set up and high-quality data.

You will ensure queries are handled within agreed SLAs, maintain clear user guidance, and proactively identify opportunities to prevent repeat issues and reduce avoidable rework.

Key Accountabilities/Responsibilities:

Provide 1st-line functional support for Oracle approval hierarchy issues, triaging and resolving incidents/requests within agreed SLAs; escalate appropriately and communicate progress clearly to users.

Administer and request updates to Oracle approvals hierarchy (e.g., approver names, level they sit, who their manager should be) in line with business requirements and controls.

Maintain user access and profile data governance, working with HR/IT where required to support joiners/movers/leavers and segregation of duties.

Support month-end and operational finance processes by ensuring accurate invoice approval routing; investigate and resolve posting issues.

Produce and maintain reports/dashboards (standard and ad hoc) to monitor compliance, completeness and accuracy of the approvals hierarchy; provide insights and recommendations.

Create, maintain and continuously improve knowledge articles, training materials and end-user guidance; contribute to onboarding and refresher training.

Work with AP team to ensure no invoices are stuck in the system due to Approvals Hierarchy issues by proactively identifying cost centres or approvers that are not correctly set up.

Identify, raise and deliver continuous improvement opportunities to reduce ticket volumes, streamline processes and improve user experience (including automation where appropriate).

Highlight major incidents and business-impacting risks to the PTP Lead, supporting effective stakeholder communications and prioritisation.

Experience/Qualifications:

Hands-on administration experience of large ERP systems (and ideally Oracle), including administration and support.

Strong understanding of end-to-end PTP processes (policy, approvals, invoice processing cycle) and the associated finance controls.

Experience working to SLAs in a service environment, using a ticketing/call logging tool and maintaining high-quality case notes.

Ability to translate business requirements into system changes, assess impact, and produce clear user communications.

Analytical problem-solving skills, including root-cause analysis and trend identification.

Confident stakeholder management with Finance, HR, IT, third parties and senior colleagues; excellent written and verbal communication.

Good working knowledge of Excel and reporting; comfortable handling and interpreting operational data.

Experience with Oracle fusion or another Tier 1 ERP system.

What We Offer Our Team

6.6 weeks' annual leave plus your birthday off

Increasing holiday allowance based on length of service

Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay

Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme

Learning and development opportunities via the IVC Evidensia Academy

Pension scheme

Discounted veterinary care

Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We're committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you're just starting out or looking to take the next step in your career, IVC Evidensia offers the support, opportunity and community to help you grow.

Following receipt of your application, you will be contacted by one of our experienced hire recruitment team.

As a BAME and LGBTQ+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.

What We Offer:

At IVC Evidensia we recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do. In addition to a competitive base salary, you will benefit from

Work-life balance
26 days annual leave
Cycle to Work scheme
Initiatives focused on employee wellbeing
Pension
Discretionary Bonus
Discounted staff pet care
Dog Friendly office
Free Parking available at Head Office

At IVC Evidensia we are a committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.