Quick overview
Job description
Government Property Agency is seeking a skilled Business Analyst to lead discovery, design and implementation of ServiceNow modules across HRSD, CSM, ITSM, ITOM, BCM, GRC, SAM and related integrations.
You will collaborate with stakeholders, translate requirements into BRDs, process maps and user journeys, and drive data flows with Planon, Salesforce and Microsoft 365/Azure. This role emphasizes GenAI capabilities and mobile app delivery to enhance service delivery.
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