Manager, Customer Success, Public Sector

About the Role

Corelight is seeking a Customer Success leader to build and lead our US Federal Customer Success practice. This leader will be responsible for ensuring federal customers achieve measurable security outcomes from their Corelight investments while developing a team capable of supporting the unique requirements of government environments. The role combines people leadership, strategic customer engagement, and operational execution. You'll partner with federal Sales, Technical Account Management, Professional Services, and Support to strengthen customer adoption, identify risks, and build long-term relationships across the federal customer base.

As Corelight continues to evolve its Customer Success model, you'll also help establish the practices, standards, and team capabilities needed to support a growing federal business.

What You'll Do

• Lead, coach, and develop the Federal Customer Success team, establishing clear performance expectations and accountability for customer outcomes.
• Develop and execute a federal customer success strategy aligned to customer mission requirements, security priorities, and Corelight's broader business objectives.
• Build trusted relationships with federal agency stakeholders, security leaders, program owners, and executive sponsors.
• Ensure customer success plans connect Corelight capabilities to measurable operational and mission outcomes.
• Establish consistent customer engagement practices, including account planning, executive reviews, risk identification, and renewal readiness.
• Partner with Federal Sales and Renewals to protect recurring revenue and support long-term account growth.
• Coordinate closely with Federal TAM, Professional Services, and Support teams to ensure effective implementation, adoption, and ongoing customer success.
• Navigate complex government stakeholder environments, procurement cycles, partner relationships, and organizational dependencies.
• Identify customer health and retention risks early, mobilizing cross-functional resources to resolve issues.
• Build visibility into federal customer adoption, engagement, value realization, and portfolio health.
• Help develop and scale Corelight's federal post-sales operating model, including team structure, processes, and customer engagement standards.

What You'll Bring

• 7+ years of experience in Customer Success, federal account management, or a related customer-facing leadership function within enterprise technology.
• 3+ years of people management experience, with demonstrated success coaching and developing customer-facing teams.
• Active Top Secret (TS) security clearance or higher required. Candidates must hold a current U.S. government security clearance at the Top Secret level or above.
• Significant experience supporting US federal civilian, Department of Defense, or intelligence community customers.
• Understanding of federal procurement environments, government customer relationships, and the partner ecosystem.
• Demonstrated ability to build strategic relationships with government stakeholders and navigate complex organizations.
• Experience driving measurable customer adoption, retention, and value realization.
• Familiarity with cybersecurity, network security, security operations, or related enterprise technologies.
• Strong cross-functional leadership and experience coordinating technical and commercial resources around customer priorities.
• Ability to establish scalable processes while accommodating federal customer requirements.
• Sound judgment, discretion, and comfort operating in complex, mission-critical environments.