Hosted Services Engineer

Hosted Services Engineer<br />Location: Remote with travel to Manchester<br />Salary: £42,000 per annum<br />Vacancy Type: Permanent, Full Time<br />As a Hosted Services Engineer, your role is crucial to our organisation playing an essential part in how our customer connect to Autoflow's bodyshop management systems (BMS) &amp; complimenting suite of products, you will foster and facilitate market leading solutions by leveraging our hosted infrastructure estate (colocation).<br />You will have demonstratable technical experience in management and configuration of VMWare and Hosted Network Infrastructure to manage our virtualised network and data centre environments. You are part of a team responsible for ensuring the performance, security, and scalability of our hosted infrastructure, supporting business-critical applications, and maintaining a high level of service availability.<br />Key Responsibilities<br />Solutions &amp; Delivery

• Ownership and resolution of 1st and 2nd line hosted services support tickets.
• Queue management and ticket prioritisation based on business impact and urgency.
• Escalation management with vendors and third-party providers.
• Accurate recording of work undertaken, resolution details and customer communications.
• Contribution to problem management activities and known error documentation.
• Supporting Major Incident response and restoration activities.<br />Network &amp; Infrastructure Management
• Manage virtualised network environments using VMWare NSX, vSphere, vSAN and other virtualisation technologies.
• Oversee the maintenance, monitoring, and troubleshooting of hosted network infrastructure, ensuring maximum uptime and performance.
• Configure networking components, including firewalls, switches, routers, load balancers, and VPNs.
• Optimise network security, performance, and disaster recovery strategies for hosted environments.
• Day to day Windows Server administration tasks<br />VMWare &amp; Virtualisation
• Maintain and troubleshoot VMWare-based virtual environments.
• Troubleshoot and resolve issues related to virtual machines, clusters, and storage in VMWare environments.<br />Security &amp; Compliance
• Ensure compliance with industry security standards and best practices (e.g., ISO 27001, Cyber Essentials, Cyber Essential+, GDPR).
• Assist with implementation of outcomes from regular security audits and vulnerability assessments on hosted infrastructure.<br />Operational Support &amp; Documentation
• Assist with documenting network configurations, procedures, and incident reports.
• Work closely with other IT teams and vendors to resolve issues.
• Be available for 'on-call' rota system within the Service Delivery team
• Provide on-site data centre support as required by the business (Manchester Area)<br />Required Skills &amp; Experience<br />Technical Skills
• Proficient in Windows Server operating systems (Windows Server 2019+)
• Active Directory &amp; Group Policy
• VMWare expertise: vSphere, ESXi, NSX, vSAN, Horizon, and related technologies.
• Networking knowledge: TCP/IP, VLANs, VPNs, BGP, OSPF, DNS, DHCP.
• Firewall and security solutions: Fortinet, Palo Alto, Cisco ASA, or similar.
• Storage solutions: SAN, NAS, iSCSI, NFS. (Desirable)
• Load balancers: Such as Kemp, F5 or similar. (Desirable)
• Cloud platforms AWS, Azure, or hybrid cloud networking. (Desirable)
• Experience with automation and scripting (PowerShell, Python, Ansible) (Desirable)<br />Experience<br />- Minimum 5+ years of experience in network and virtualisation engineering.<br />- Minimum 5+ years of experience in Microsoft Server Administration &amp; Configuration.<br />- Experience with Microsoft 365 products, specifically EntraID, Intune &amp; Windows Defender<br />- Hands-on experience managing large-scale hosted environments (preferably in colocation).<br />- Proven expertise in troubleshooting complex networking and virtualisation issues.<br />- Strong background in disaster recovery, backup, and business continuity planning.<br />- Experience in monitoring and logging tools.<br />Certifications (Preferred)<br />- VMWare Certified Professional (VCP) or demonstrable experience.<br />Key Competencies &amp; Attributes<br />- Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.<br />- Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.<br />- Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.<br />- Systems Analysis — Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.<br />- Time Management — Managing one's own time and the time of others.<br />- Coordination &amp; Communication — Adjusting actions in relation to others' actions, being clear with expectations and sharing updates with the team<br />- Hold a full, valid UK driving licence.<br />To Apply<br />If you feel you are a suitable candidate and would like to work for Vizion Network, please click apply to be redirected to our website to complete your application