ServiceNow Lead Technical Consultant - ITSM/ITOM

Introduction

As a Lead ITSM /ITOM TC, you will be responsible for overseeing IT Service Management workflows within the organization. You will be working closely with the IT Operations team to ensure smooth functioning of IT services and processes.

Responsibilities

• Lead workshop sessions to gather requirements and discuss ITSM processes
• Document user stories and business requirements
• Conduct product demonstrations to showcase ServiceNow capabilities
• Configure solutions within ServiceNow platform
• Provide advisory support to stakeholders on best practices in ITSM
• Collaborate with the Configuration Management Database team to ensure accurate data management

Requirements

Required Skills

• Demonstrations
• Product Demonstration
• IT Service Management
• IT Operations
• Communication
• Configuration Management Database
• PTP (Public Trust Position)
• Certifications: CSA, ITSM, Discovery, CMDB, ITOM Visibility