Senior System Analyst

Senior Systems Analyst | Belfast About the role As a Senior Systems Analyst, you'll be placed with a key client, acting as their go-to expert for sourcing and setting up new equipment. You'll shape the client's experience, using modern technology to assess their environment and make recommendations based on their needs. This is a level 2-3 support role. You'll need a good understanding of Windows 10 and 11, experience with a ticketing system and excellent communication skills, along with a professional, courteous approach and a drive to keep improving. What you'll do Provide global end-user and desktop support across all offices, remote users and executive leadership Support Office 365 and Windows 10, and manage Active Directory and Exchange Online Manage and support Citrix Cloud/Azure VDA/VDI platforms Support HP workstations and thin clients, and Lenovo laptops Administer Cisco VoIP phones, Cisco Unified CM and Unity Connection Support iOS and Android devices through MobileIron MDM Support video conferencing (Zoom, Neat, Poly) and market data applications such as Bloomberg Carry out basic network troubleshooting (DNS, DHCP, slowdowns, VPN/VDI connectivity) Log, track and document all tickets through JIRA Service Desk Handle office moves, build outs, and device inventory and asset management Manage employee onboarding and offboarding What you'll bring 5+ years' desktop support experience or similar Exceptional customer service and communication skills A genuine passion for technology and self-development Strong problem-solving skills and the ability to pick up new environments quickly The ability to work independently, multi-task and follow through with attention to detail Extensive knowledge of desktop support best practice across hardware and software Experience supporting mobile devices and remote users, including VPN/VDI troubleshooting PowerShell, scripting, automation or SCCM packaging experience is a plus Package: Up to £55k salary (depending on experience) Unlimited Paid holidays (PTO) Comprehensive health plans inc private health and dental for you and dependants Matched Pension Parental leave Please apply now if you are meeting the above criteria or contact Andrew Harrison directly. Skills: Windows M365 AD Citrix VPN MobileIron Cisco Benefits: Work From Home

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