IOS/Mobile Device Support

Position Overview

We are seeking a customer-focused Mobile Device Specialist to support and manage the organization's mobile technology environment. This role will be responsible for the deployment, configuration, maintenance, and troubleshooting of Apple devices, mobile applications, and Mobile Device Management (MDM) platforms. The ideal candidate will have experience supporting enterprise mobile environments, strong customer service skills, and hands-on expertise with Apple iOS devices and Workspace ONE (AirWatch).

Key Responsibilities

• Provide onsite and remote support for mobile devices, including iPhones, iPads, and other enterprise-managed devices.
• Configure, deploy, maintain, and troubleshoot Apple hardware and iOS operating systems.
• Administer Mobile Device Management (MDM) platforms, including Workspace ONE (AirWatch), to enroll, secure, monitor, and manage mobile endpoints.
• Perform device provisioning, enrollment, software deployments, OS upgrades, and device replacements.
• Support Microsoft Office and Microsoft 365 mobile applications, including Outlook, Teams, Word, Excel, and PowerPoint.
• Troubleshoot device connectivity, mobile applications, authentication issues, and synchronization problems.
• Manage the full mobile device lifecycle, including procurement, deployment, refreshes, returns, and asset tracking.
• Create and maintain documentation related to mobile device processes, configurations, and support procedures.
• Respond to support requests and resolve incidents while maintaining a high level of customer satisfaction.
• Collaborate with security, infrastructure, and support teams to ensure compliance with mobile device policies and standards.
• Educate end users on mobile device usage, security best practices, and supported mobile applications.

Required Qualifications

• 2+ years of experience supporting and deploying Apple devices, including iPhones and iPads.
• 2+ years of experience administering or supporting Mobile Device Management (MDM) platforms such as Workspace ONE (AirWatch).
• 2+ years of experience in a customer-facing IT support role.
• 3-5 years of experience supporting Microsoft Office and Microsoft 365 applications.
• Experience troubleshooting mobile operating systems, applications, device configurations, and hardware issues.
• Strong understanding of mobile device enrollment, configuration, compliance, and security practices.
• Excellent troubleshooting, analytical, and problem-solving skills.
• Strong verbal and written communication skills.

Preferred Qualifications

• Experience supporting macOS devices and Apple ecosystem technologies.
• Familiarity with Azure Active Directory, Microsoft Entra ID, and Microsoft 365 administration.
• Experience with enterprise mobility management, endpoint management, and device compliance policies.
• Previous experience supporting large-scale mobile device deployments and refresh initiatives.
• Experience working in a corporate IT support environment.

Desired Skills

• Apple iPhone and iPad Support
• iOS Administration
• Workspace ONE (AirWatch)
• Mobile Device Management (MDM)
• Mobile Application Support
• Microsoft Office 365
• Device Enrollment and Provisioning
• Asset Management
• Endpoint Security
• Customer Service and End-User Support

Soft Skills

• Strong customer-first mindset with excellent interpersonal skills.
• Ability to communicate technical concepts to non-technical users.
• Highly organized with strong attention to detail.
• Ability to work independently and manage multiple priorities.
• Positive attitude and proactive approach to problem-solving in a fast-paced environment.

Job Type & Location
This is a Contract position based out of Madison, WI.
Pay and Benefits
The pay range for this position is $25.00 - $31.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Madison,WI.
Application Deadline
This position is anticipated to close on Aug 15, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.