Quick overview
Job description
Monitor Appian production environment for abnormal activities like volume or errors
• Monitor support channels on Slack
• Respond to business queries on the slack channels
• Provider reporting on data needs by business
• Look at the Appian health using Appian Support portal
• Perform issue diagnosis and troubleshooting
• Monitor platform logs and system metrics
• Resolve application issues and provide a root cause analysis
• Get added to the Pager duty channel to receive prompt responses
• Work with Appian support when required on product issues
• Create and follow SOP on recurring support related issues
• Work closely with Appian developers and Business stakeholders
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