
Network Security Engineer - Palo Alto Next Gen Firewall (SC Cleared)
Quick overview
Job description
Network Security Engineer - Palo Alto Next Gen Firewall (SC Cleared)
Mid-level role within the Security Support team responsible for maintaining the availability, security, and operational health of the enterprise network security estate, focusing on firewalls and SASE services.
Key Responsibilities
- Operations & Service Management: Support security infrastructure and firewalls following ITIL practices (incident, request, problem, change management).
- Incident & Issue Ownership: Methodically triage, diagnose, remediate, and close incidents; escalate with evidence when needed.
- Change Delivery: Translate requirements into support actions and execute controlled production changes with peer review, testing, and rollback plans.
- Problem Management: Perform root-cause analysis on recurring issues and implement preventative solutions.
- Vendor & Team Coordination: Manage technical escalations with vendors, MSPs, and internal cross-functional IT/security teams.
- Documentation & Governance: Maintain configurations, asset records, runbooks, and diagrams; apply least-privilege principles and audit compliance in a regulated environment.
Technical Requirements
- Networking & Protocols: Strong knowledge of TCP/IP, DNS, DHCP, NAT, TLS, HTTP/S, static/dynamic routing (BGP, OSPF), VRFs, and segmentation.
- Firewall & Security Administration: Hands-on experience with enterprise NGFWs (policy, NAT, VPNs, security profiles) and lifecycle management (upgrades, patching, rule recertification).
- Troubleshooting: Advanced diagnosis using PCAPs, logs, and monitoring tools for asymmetric routing, MTU, authentication, and application connectivity issues.
- Preferred Platforms: Palo Alto / Fortinet (Panorama, FortiManager, FortiAnalyzer), SASE solutions, and F5 (or equivalent load balancers).
- Desirable: AWS/Azure networking, vulnerability management (Tenable), email security (Mimecast), basic scripting/automation (Python, PowerShell, APIs), and ITIL or vendor certifications (PCNSE, NSE, CCNA/CCNP).
Working Conditions
- Shift Rota: Coverage between 08:00 and 18:00, with occasional out-of-hours maintenance as required.
- Clearance: Security Check (SC) clearance required.
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