Why This Role Stands Out
This hybrid role offers a fantastic opportunity to lead and transform employee tech support, driving significant impact through service optimisation and automation within a reputable financial services company. You'll thrive here if you're passionate about continuous improvement, possess strong leadership skills, and enjoy leveraging data to enhance user experiences. Don't miss out on this chance to grow your career and make a real difference!
Quick Overview
Job Description
Insignia Financial is seeking a Service Experience & Optimisation Manager to lead our frontline technology support function and drive service transformation across the business. You will unite service management expertise with a passion for continuous improvement, guiding a team of Technology Analysts while modernising support through knowledge management, automation, and data-driven insights.
In this role you will collaborate with Technology and wider business stakeholders, shaping the employee
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