IT Technician

We are looking for a Junior IT Support Technician to provide first-line technical support to end users. The role involves assisting with common IT and PC-related issues, ensuring users can work effectively with minimal disruption.

Key Responsibilities

• Provide first-line support for end users via phone, email, or ticketing system
• Troubleshoot and resolve common IT issues, including:
• PC and laptop problems
• Password resets and account access issues
• Software installation and basic configuration
• Network connectivity (Wi-Fi, VPN)
• Set up and prepare IT equipment (laptops, desktops, mobile devices)
• Assist with onboarding and offboarding of employees (user accounts, hardware setup)
• Log, track, and update support tickets in the IT service management system
• Escalate more complex issues to senior IT staff when required
• Maintain basic documentation and user guides

Required Skills & Qualifications

• Basic understanding of Windows operating systems and Microsoft 365
• Familiarity with common IT tools (e.g., email, printers, VPN, Teams)
• Good problem-solving and troubleshooting skills
• Strong communication skills with a service-minded attitude
• Ability to work independently and as part of a team
• Relevant IT education or certification (or equivalent experience)

Preferred (but not required)

• Experience with ticketing systems (e.g. ServiceNow)
• Basic knowledge of Active Directory or user management
• Prior experience in a helpdesk or support role

Key Competencies

• Customer-focused and patient
• Organized and detail-oriented
• Willingness to learn and develop IT skills