Remote Customer Success Manager (marketing)

Account Management
Serve as the primary relationship owner for a portfolio of existing mid-market gas station accounts. Build trust with owner-operators through regular, proactive communication — not just reactive support. Monitor account health and identify retention risk before it becomes churn. Support renewal conversations and identify expansion opportunities. Onboarding & Implementation
Team up with a Mid Market Onboarding Manager to ensure a smooth onboarding experience. Partner with Sales to ensure a smooth handoff from contract signature to onboarding kickoff.

Feed customer and operational insights back to Product/Operations to improve the customer experience and our product offering.
3–5+ years in customer success, account management, or client services in a B2B environment with operational or technical complexity.
~ Experience managing a low-volume, high-value account portfolio — comfortable as a single point of contact for a small number of large, complex relationships.
~ Experience in FinTech, payments, or financial services is highly valued — particularly exposure to payment processing, PCI compliance, or regulated onboarding workflows.
~ Familiarity with fuel retail or adjacent operations is a strong plus: POS systems, fuel dispenser/tank monitoring, payment processing, or EMV.
~ Demonstrated project management ability — can run a multi-stakeholder onboarding plan without significant oversight.
~ Qualities & Characteristics
Prior experience in fuel, convenience retail, petroleum distribution, or a similarly regulated field-services industry.

Experience with CRM/CS platforms (Salesforce, Gainsight, HubSpot, Intercom, or similar). Fuel retail runs on infrastructure that hasn't meaningfully changed in decades — legacy POS systems, clunky payment rails, and processes that make even simple things (like onboarding a new location) harder than they should be. We're a fintech company built specifically for the fuel space, and the market has responded: we grew 364% over the past year, and in July we closed our Series A to fuel the next stage of growth.

The relationships you manage, the systems you help onboard, and the accounts you own will directly shape how a fast-scaling fintech company grows in a massive, underserved industry. This isn't a company where you're the 400th CSM hire working a narrow slice of a mature product — you'll have outsized ownership, direct exposure to leadership, and the chance to help define what great customer success looks like here from an early stage.