IT Technician

Description
We are looking for an IT Technician to provide reliable front-line desktop support for end users in Watchung, New Jersey. This Long-term Contract opportunity is ideal for someone with hands-on Level 1 support experience who communicates clearly, resolves routine technical issues efficiently, and delivers strong in-person service. The role offers the chance to support daily IT operations while learning client-specific tools and processes through on-the-job training.

Responsibilities

Deliver first-line desktop and help desk support for hardware, software, and basic system issues affecting end users. Respond to service requests and incidents by documenting, tracking, and updating tickets through resolution. Troubleshoot Windows-based workstation problems, including login access, device setup, and common application errors. Provide hands-on assistance to employees with workstation, peripheral, and connectivity-related concerns. Support user account activities in Active Directory such as basic access updates and account-related assistance.

Escalate more complex technical problems when needed while maintaining clear communication with users and internal teams. Assist with device deployment, workstation preparation, and general desktop maintenance as part of ongoing IT support operations. Requirements
At least 3 years of experience in desktop support, help desk, or a similar end-user support environment. Working knowledge of Microsoft Windows, including Windows 10 administration and user support. Familiarity with Active Directory for basic account support and access-related tasks.

Ability to perform foundational troubleshooting across desktops, peripherals, and common software issues. Experience managing or updating service desk tickets with accurate notes and status changes. Strong verbal and written communication skills with a customer-focused approach to technical support. Comfortable providing in-person support and learning new systems through training. Technology Doesn't Change the World, People Do. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies.

We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.