Quick overview
Job description
About the Role
Join an early-stage AI startup as its first dedicated Customer Success hire. You will own the post-sale customer journey, help enterprise customers adopt AI in their day-to-day work, and bring customer insights directly to the product team.
What You'll Do
Manage enterprise customer relationships across onboarding, adoption, renewals, and expansion.
Lead customer calls focused on discovery, matching use cases, and driving product adoption.
Coach non-technical users through AI enablement, including prompting and practical usage guidance.
Share bugs, feature requests, and voice-of-customer feedback with product leaders and company founders.
Partner with forward-deployed engineering on proof-of-concept to paid-customer conversions.
Connect customer business goals with AI product capabilities and enterprise integrations.
What We're Looking For
Five to seven years of proactive Customer Success experience, including at an early-stage AI startup.
Experience helping customers adopt AI through enablement, training, or usage playbooks, not just personal use or internal tool building.
Background supporting products where customers configure or prompt AI directly, as well as experience with product-led growth and enterprise sales motions.
Comfort working in an evolving startup environment and collaborating closely with customers, product, and engineering teams.
Familiarity with tools such as Slack, Jira, GitHub, and Confluence, and with AI and large language models.
Compensation & Benefits
Base salary is $130,000 to $160,000 annually. Visa sponsorship is not available.
Location
Hybrid, based in San Francisco, California.
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