DCA IT Service Desk Technician

We are seeking a skilled IT Service Desk Technician to join our technical support team!

Quick Role Highlights

• Location: Atlanta, GA (Local candidates only)
• Work Arrangement: Hybrid
• Interview Process: Web Cam or In-Person

Key Technical Skills We're Looking For

To hit the ground running, you should be experienced with:

Core Systems & Identity

• Windows 11 & Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
• Active Directory & Microsoft Entra ID (Azure AD)
• Multi-Factor Authentication (MFA) & Password Management

Endpoint & Asset Support

• Microsoft Intune & Windows Autopilot (Device imaging & deployment)
• ServiceNow (Ticketing, Incident Management & Hardware Asset Management)
• Peripherals & Connectivity: Printers, VPNs, webcams, and docking stations

What You'll Be Doing

• Deliver Tier 1 & 2 technical support via phone, email, chat, and desk-side assistance.
• Resolve hardware, software, network, and application issues.
• Manage user onboarding, offboarding, and access provisioning.
• Maintain clear ticket tracking and documentation following ITIL best practices.

Qualifications

• Option A: High School Diploma/GED + 2+ years of Help Desk / Service Desk experience.
• Option B: Associate Degree in IT/CS + 1+ year of technical support experience.
• Excellent troubleshooting, communication, and customer service skills.