Supervisor, Revenue Recovery Support

Key Responsibilities:

• Supervise assigned team members, distribute work, and monitor productivity, quality, inventory, and turnaround times.
• Train and coach employees, provide regular feedback, complete performance evaluations, and address performance concerns in partnership with department leadership.
• Participate in hiring, onboarding, scheduling, and other employee life cycle activities.
• Serve as the first point of escalation for client inquiries, account issues, payer responses, documentation needs, payment research, and system concerns.
• Coordinate timely, accurate responses to client requests and keep management informed of significant or recurring issues.
• Review client systems and payment activity to identify account placement or payment discrepancies, process gaps, and potential revenue opportunities.
• Direct and support follow-up on medical necessity, DRG validation, and Zero Balance accounts, ensuring that research, payer contact, and account documentation are completed appropriately.
• Prioritize accounts based on financial opportunity, aging, payer requirements, timely filing, and client expectations.
• Conduct quality reviews and address gaps in account research, documentation, follow-up, and client communication.
• Review team reports and performance measures; share inventory risks, trends, and recommended actions with management.
• Partner with Revenue Recovery, Client Success, Data Quality, Product, Technology, and other teams to resolve issues affecting client support or account resolution.
• Maintain working knowledge of payer policies, medical necessity requirements, DRG reimbursement concepts, billing practices, and client workflows.
• Ensure team activities follow client requirements, internal procedures, and privacy and security standards.
• Identify opportunities to improve team workflows, training, and documentation, and support approved changes.
• Perform other duties as required.

Requirements and Qualifications:

• High school diploma or GED required; associate or bachelor’s degree preferred. An equivalent combination of education and experience will be considered.
• 4+ years of experience in healthcare billing, collections, revenue cycle operations, or revenue recovery.
• 1-2 years of supervisory or team lead experience preferred.
• Experience with payer follow-up, account research, payment review, or client support.
• Familiarity with medical necessity, DRG validation, or Zero Balance recovery preferred.
• Proficiency with Microsoft Office, particularly Excel, Word, and Outlook; experience using reporting tools such as Power BI preferred.
• Timely and regular attendance.
• Equivalent combination of education and experience will be considered
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Special Considerations and Prerequsites:

• Practices and adheres to EnableComp’s Core Values, Vision and Mission.
• Communicates clearly with employees, clients, and cross-functional partners.
• Provides approachable, consistent coaching and holds team members accountable for quality and timely follow-up.
• Uses sound judgment to prioritize competing requests and escalate issues when needed.
• Ability to prioritize and manage multiple competing priorities and projects concurrently.
• Works effectively in a production environment with changing priorities and deadlines.
• Demonstrates strong analytical, organizational, and problem-solving skills.
• Handles patient health information and confidential client information with appropriate care.