Operation Manager (Tech Zone)

XPT Software Australia Pty Ltd Contract

• XPT SoftwareAustralia PTY Ltd, incorporated in 2016, is a Software Services company
  
• XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.
  
• We have 120+technocrats in Australia working at our clientlocations.
  
• XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.
  
• We have served100+ clients globally, fulfilling their onsite-offshoreneeds.
  

Job Description

• Must Have Skills: Operations & Projects Manager
• Operations Manager - CommandCentre,
• Nice to Have Skills: Leaderin a field operations and technicalsupport team delivering 24/7 IT services across operational control rooms, concourses, and corporate workspaces. Accountable for operational governance, field techniciandispatching, shift scheduling, queue backlogs, and resource utilization to maintain 99.9%+ availability for criticaloperational workstations. Governed walk-in TechZone operations and equipment staging depots;directed hardware deployments, spares inventory, warranty repairs, and fast device turnaround to drive highfirst-contact resolution. Ensure operational readiness and service restoration withinstringent contractual SLAs and KPIs across hybrid on-prem, cloud, and distributed network architectures (Cisco, Palo Alto,SD-WAN). Serve as primary operational escalation lead for enterprise assetdirectors and business stakeholders, convening rapid response technical bridges and mobilizing cross-functional engineeringteams. Standardized change control procedures, mitigating risk acrosscode promotions and reducing after-hours production