Field Technician

RESPONSIBILITIES

Kforce has a client that is seeking Field Technician in Houston, TX.

Responsibilities

• Repair desktops, laptops, and tablets within the required service level
• Document assigned tickets with appropriate troubleshooting steps taken and resolution details
• Order and return defective PC parts to OEM as needed to meet required SLAs
• Maintain inventory and provide monthly updates for SHI sparing

Assist with PC Deployment projects as needed, which includes:

• Unboxing PC's
• Apply image and updates to new equipment and/or install software and other applications as needed
• Deploy desktop, laptop, or tablet to end user
• Complete data transfer from old PC to new PC
• Assist with end of life activities such as wiping, boxing/palletizing, and shrink wrappings desktops, laptops, and tablets for freight shipment

REQUIREMENTS:

• High School diploma/GED
• A+ Certification
• 2-4 years of solid desktop support experience
• 1-3 years of computer refresh and deployment experience
• Experience installing, configuring, and supporting Windows OS
• Ability to troubleshoot and resolve PC hardware issues
• Ability to work independently in the field and in a team without constant supervision
• Must be organized and have the ability to multi-task
• Must be capable of following and executing set processes and procedures
• Must have excellent customer service skills
• Must have excellent time management skills

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. Kforce is an Equal Opportunity/Affirmative Action Employer.

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