Sales Engineer - Firefly Fiber Broadband

Job Description
Job Description
Firefly Fiber Broadband is seeking a Sales Engineer, a customer-facing technical sales role that partners with the Sales team to assess customer needs, design telecommunications solutions, and support sales including DWDM, Dark Fiber, DIA, XGS-PON, and VoIP services. This position serves as a technical expert throughout the sales cycle, helping prospects and customers evaluate options, resolve technical concerns, and select solutions that meet their business and network requirements.

Responsibilities and Essential Job Functions
Customer-Facing Sales Support
Solution Design and Technical Sales Support
Deal Support and Closing
Relationship and Pipeline Support
REQUIREMENTS AND
QUALIFICATIONS
3+ years in a customer-facing technical sales role (Sales Engineer, Solutions Engineer, Systems Engineer) in telecom, ISP, or carrier markets
Proficient and confident presenting directly to customers at all levels - from network engineers to C-level executives
Strong working knowledge of:
DWDM transport and wavelength services
Dark Fiber architecture and route design
DIA delivery, BGP routing, and SLA structures
XGS-PON/GPON access and FTTP/FTTH models
VoIP solutions, SIP trunking, and QoS
FTTC deployments
MEF related service delivery options
Proven ability to support and help close complex technical sales opportunities
Strong communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences
Must be willing and comfortable traveling to customer sites and industry events

Preferred Qualifications
Certifications: CCNA/CCNP, JNCIA/JNCIP, or optical/telecom-specific credentials
Experience with Ciena, Infinera, Cisco, Nokia, Calix, or ADTRAN platforms
Experience selling into enterprise, carrier, or wholesale accounts
Familiarity with VITA and E-Rate is beneficial
Experience with BroadSoft voice services and configurations
Key Competencies
Sales-driven technical partner - comfortable being measured on deal outcomes as well as technical accuracy
Consultative, relationship-driven approach with customers
Quick thinking under pressure in live customer settings
Strong technical credibility paired with genuine sales instinct
Collaborative with internal engineering teams, but customer-first in orientation
Ability to communicate effectively with internal teams and customer stakeholders at all organizational levels.

Additional Job Requirements

May be required to work long or unpredictable hours; especially during network outages or service degradation.
Maintain a valid driver's license and operate company vehicles in a safe and courteous manner.
Maintain reliable and predictable attendance to support operational and business needs.
Firefly Fiber Broadband requires employees to be residents of Virginia.
Job Posted by ApplicantPro